Resident Liaison

Frank Haslam Milan provides a comprehensive liaison service for residents / tenants, accredited by the Tenant Participation Advisory Service (TPAS).

Our approach is based upon openness and transparency - we aim to make sure that tenants are properly informed and given choices about the work being carried out to their home. In our experience, when tenants are properly informed and fully involved, the work being carried out is less disruptive and they are ultimately more satisfied with the end result.

We work hard to ensure that liaison and consultation with residents is truly effective. Our team of highly trained and dedicated Resident / Tenant Liaison Officers (RLO's / TLO's) are committed to providing the highest level of customer care and often go the extra mile to ensure we have satisfied customers.

Our work with tenants falls into three categories:

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Resident Liaison

Preliminary

During the Work

After Care